Someone hacked my FB several weeks ago. I sent text to FB and they sent code to my phon...

GetHuman1040367's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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GetHuman1040367's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1040367 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1040367 can let us know if they help or not.
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Before contacting them, items GetHuman1040367 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1040367's own words
Someone hacked my FB several weeks ago. I sent text to FB and they sent code to my phone to reset my password. Every code they sent to me said “error.” The person created a FB page using my name so none of the codes worked. After several frustrating days, I created a new account but lost my friends. Every time some one requested to be my friend, I could not get the request. I think the requests are going to the Hacker who created a page in my name. People who text and said they have sent me a message, there is no message from them when I go to Messanger. I can’t give a new cell number because I only have the one cell. How can I get my friend list back, how can I be able to accept people who say they have sent a friend request? Can you get rid of the phony person who is posing as me. There is no picture next to the name just a profile.

GetHuman1040367 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1040367
Aug 27th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 118063 others
0 customers following this


GetHuman1040367 started working on this issue
Aug 27th, 2018 4:09am

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