I broke my old phone. I'm trying to sign into my FB acct with my new phone. I cannot si...

GetHuman1040197's customer service issue with Facebook from August 2018

13 views | 117987 similar | 0 following
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The issue in GetHuman1040197's own words
I broke my old phone. I'm trying to sign into my FB acct with my new phone. I cannot sign into my fb account because its associated with an old email I haven't used in forever. The email doesn't exist anymore on Yahoo. The email was *****@***.com. My old fb is also associated with my old phone number which was **********. I no longer have that. My current phone number is ********** but that phone number seems to be associated with another persons account. I tried to confirm my wife as a friend but it won't let me go farther than that. I've tried everything. The old account password was Hooker** and the other old password is used before that was Marvel**. Another password I used at one point was Nhooker**.

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Facebook

Customer service issue
Reported by GetHuman1040197
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 117987 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1040197 started working on this issue
Aug 27th, 2018 2:34am
GetHuman1040197 indicated the issue is not fixed yet.
Aug 28th, 2018 4:12pm

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