I recently less than a week) joined facebook to follow my son play hockey in Canada.. I...

GetHuman-ricocpd's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ricocpd's own words
I recently less than a week) joined facebook to follow my son play hockey in Canada.. I was really enjoying it.*Today i was unable to log into my account. They asked me to confirm my identity by a photo of myself. I sent them my cover photo and was told my I could not use fb until my identity was confirmed. My friends at work (police) said this was not normal and sounded hacked..*Could you please help to get my account back up and running.*Thx, Jim Rickard
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Facebook

Customer service issue
Reported by GetHuman-ricocpd
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 118516 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ricocpd started working on this issue
Aug 27th 2:42pm
GetHuman-ricocpd indicated the issue is not fixed yet.
Aug 27th 3:58pm
GetHuman-ricocpd indicated the issue is not fixed yet.
Aug 27th 4:00pm
GetHuman-ricocpd indicated the issue is not fixed yet.
Aug 27th 4:01pm
GetHuman-ricocpd indicated the issue is not fixed yet.
Aug 27th 8:42pm
GetHuman-ricocpd indicated the issue is not fixed yet.
Aug 28th 3:55pm
GetHuman-ricocpd indicated the issue is not fixed yet.
Aug 28th 3:56pm
GetHuman-ricocpd indicated the issue is not fixed yet.
Aug 30th 4:42pm