The customer service support from the Instagram team is truly sad. I have been disabled...

GetHuman1039852's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1039852's own words
The customer service support from the Instagram team is truly sad. I have been disabled for impersonation for over a month on instagram. I have sent photo proof through the app and the help center and they refuse to help. I have sent proof of identification over and over and over. I am a soldier in the United States Army. I use my Instagram to promote my small business and keep in touch with my family while being stationed far away. I’m so disappointed in them and I am at a loss. I truly need the account back and there’s nothing else I can do. Please help!
GetHuman1039852 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1039852
Aug 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 117849 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1039852 started working on this issue
Aug 26th 11:42pm
GetHuman1039852 indicated the issue is not fixed yet.
Aug 27th 12:42am
GetHuman1039852 indicated the issue is not fixed yet.
Aug 27th 2:39am
GetHuman1039852 indicated the issue is not fixed yet.
Aug 27th 2:41am
GetHuman1039852 indicated the issue is not fixed yet.
Aug 27th 3:12am
GetHuman1039852 indicated the issue is not fixed yet.
Aug 28th 2:34am
GetHuman1039852 indicated the issue is not fixed yet.
Aug 29th 5:31pm
GetHuman1039852 indicated the issue is not fixed yet.
Aug 30th 1:06am
GetHuman1039852 indicated the issue is not fixed yet.
Aug 30th 4:19pm