I was using my fb account last night and for some unknown reason (maybe hacked) I got a...

GetHuman1038523's customer service issue with Facebook from August 2018

8 views | 117458 similar | 0 following
Help with my Facebook issue
GetHuman1038523's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1038523 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1038523 can let us know if they help or not.
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The issue in GetHuman1038523's own words
sign in ... I was using my fb account last night and for some unknown reason (maybe hacked) I got a message saying suspicious activity noted and I was instructed to upload a photo of myself which indeed I did promptly. That was ** hours ago and I am still waiting for my account to become usable. Is this something that everyone endures ? I would appreciate being able to contact with friends sometime today so please do not just ignore this. Thank you for your help.
I would like my account to be usable please.
Why am I being asked this question even ? I am just trying to sign into my fb account. I have only been on a couple weeks and I feel like I am being interrogated .
Yes, I requested a password reset several times.
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Customer service issue
Reported by GetHuman1038523
Aug 26th, 2018 - 3 years ago
Seen by 8 customers so far
Similar issue to 117458 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1038523 started working on this issue
Aug 26th, 2018 4:02pm
GetHuman1038523 confirmed the issue is fixed. Hooray!
Aug 27th, 2018 8:29pm

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