I tried to set up a messenger account and successfully got right through to the end and...

GetHuman1038324's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1038324's own words
I tried to set up a messenger account and successfully got right through to the end and entered the security code Facebook sent me to confirm my ID.**After I entered the security code a message came up that I already had an account in the name of Carolyn Berry. My name is Terry Morris.**I know of the existence of Carolyn Berry as she is the sister-in-law of my step daughter. However, I have never met her, never sent her an email or had mobile phone contact with her. As far as I'm aware she has none of my details.**Of course there is no option given of help, only continue as Carolyn Berry or cancel setting up the new account.**Can you help please.**Regards*Terry Morris in Spain
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Facebook

Customer service issue
Reported by GetHuman1038324
Aug 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 117392 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1038324 started working on this issue
Aug 26th 2:52pm
GetHuman1038324 indicated the issue is not fixed yet.
Aug 26th 2:54pm