Someone hacked into my account twice back in July. I spoke to a customer service rep. H...

GetHuman1038264's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1038264's own words
Open a new profile ... Someone hacked into my account twice back in July. I spoke to a customer service rep. He told me to get a google play card and call back and give them the info and facebook would install something to prevent hackers. In the meantime I was able to access some of facebooks things. I accessed it thru Google chrome and Aol. Someone has some of my info again. It asked if I tried to access my account Fri. from Sunnyvale Ca. It wasn't me. So how can i solve the problem by getting a google play card. Thanx Ron Lewandowski
They keep knocking me ofg facebook.
So i can make a nrw profile and not get blocked
A few yrs
Everything
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman1038264
Aug 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 117383 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1038264 started working on this issue
Aug 26th 2:35pm
GetHuman1038264 indicated the issue is not fixed yet.
Aug 27th 12:20am
GetHuman1038264 indicated the issue is not fixed yet.
Aug 27th 12:22am
GetHuman1038264 indicated the issue is not fixed yet.
Aug 27th 10:23pm
GetHuman1038264 indicated the issue is not fixed yet.
Aug 27th 10:26pm
GetHuman1038264 indicated the issue is not fixed yet.
Aug 29th 9:57pm
GetHuman1038264 shared this issue with friends on Facebook
Aug 29th 9:58pm
GetHuman1038264 indicated the issue is not fixed yet.
Aug 30th 12:05am
GetHuman1038264 indicated the issue is not fixed yet.
Aug 30th 12:06am