I created a messenger account without facebook using my mobile phone number a year or t...

GetHuman-mbeaudet's customer service issue with Facebook from August 2018

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The issue in GetHuman-mbeaudet's own words
I created a messenger account without facebook using my mobile phone number a year or two ago. I only used that account on my mobile phone. Yesterday, I got a new mobile phone (with the same phone number). I then downoaded messenger app. When I try to login, on the first page I choose the "I don't have a facebook account" option. During the following step I enter my mobile phone number (the same one I first registered with to messenger). The next page tells me that a text message was sent to my mobile phone and it requires me to enter the code (received through the text message). However, I don't receive any text message, no matter how many times I try. Therefeore, I can't acces my messenger account. **Please note that: **) no backup of my messenger account have ever been done. I don't have access to my former cellphone, from wich all data have been wiped. ***) I can't find my account from the "Find your account" page.***) I don't have a facebook account.***I would like : ***. To recover my account in order to use messenger on my new mobile phone as I used to do on my old mobile phone****. If option * is not possible, I want to be able to create a new messenger account with my mobile phone number (without a facebook account)***Upon reception, please contact me and i will provide you with my mobile phone number and any further information, if required.
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Facebook

Messenger
Customer service issue
Reported by GetHuman-mbeaudet
Aug 26th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 6 customers so far
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Items needed
Email on Account
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Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mbeaudet started working on this issue
Aug 26th 1:43pm
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Aug 26th 1:48pm