I created a messenger account without facebook using my mobile phone number a year or t...

GetHuman-mbeaudet's customer service issue with Facebook from August 2018

30 views | 117326 similar | 1 following
Help with my Facebook issue
GetHuman-mbeaudet's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mbeaudet will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mbeaudet can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-mbeaudet's own words
I created a messenger account without facebook using my mobile phone number a year or two ago. I only used that account on my mobile phone. Yesterday, I got a new mobile phone (with the same phone number). I then downoaded messenger app. When I try to login, on the first page I choose the "I don't have a facebook account" option. During the following step I enter my mobile phone number (the same one I first registered with to messenger). The next page tells me that a text message was sent to my mobile phone and it requires me to enter the code (received through the text message). However, I don't receive any text message, no matter how many times I try. Therefeore, I can't acces my messenger account. **Please note that: **) no backup of my messenger account have ever been done. I don't have access to my former cellphone, from wich all data have been wiped. ***) I can't find my account from the "Find your account" page.***) I don't have a facebook account.***I would like : ***. To recover my account in order to use messenger on my new mobile phone as I used to do on my old mobile phone****. If option * is not possible, I want to be able to create a new messenger account with my mobile phone number (without a facebook account)***Upon reception, please contact me and i will provide you with my mobile phone number and any further information, if required.

GetHuman-mbeaudet did not yet indicate what Facebook should do to make this right.

How GetHuman-mbeaudet fixed the problem

We are waiting for GetHuman-mbeaudet to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mbeaudet fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-mbeaudet
Aug 26th, 2018 - 3 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 117326 others
1 customer following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-mbeaudet started working on this issue
Aug 26th, 2018 1:43pm
GetHuman-mbeaudet shared this issue with your circles on Google+
Aug 26th, 2018 1:48pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers