I wanted to change my password on Facebook to get into my Instragram account. I changed...
GetHuman1037776's customer service issue with Facebook from August 2018
Help with my Facebook issue
First: share to improve GetHuman1037776's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1037776's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1037776 will want to follow the link below to head to their help center. We will check on GetHuman1037776 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1037776 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1037776's own words
I wanted to change my password on Facebook to get into my Instragram account. I changed my password and it logged me into someone else’s account. I’m thinking we may have the same email account. Could you please log me out of her account and let her know i have changed the password as I didn’t realise it wasn’t my account until the password was changed. Please could you let me know when this resolved. My email address is *****@***.com. My name is Laura Perring. The persons account I have been logged into her Facebook profile which is Laura Marie . I think her email is *****@***.com **Thanks Laura Perring
GetHuman1037776 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1037776 fixed the problem
We are waiting for GetHuman1037776 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.