My account was most likely hacked because my account isn't accedible and when I get a c...

GetHuman-penten's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-penten's own words
My account was most likely hacked because my account isn't accedible and when I get a code for an email no matter how long I wait between tries it always says "you have tried entering too many codes try again later" and if I do it on messenger then it says the code has expired I think another possibility could be that I just got a new phone and am logged in on my old phone that no longer has mobile data or internet access but I would assume that I could still log myself out of that one by signing in on this one and it says my password is incorrect even though I know for a fact that it is and I really need help if you need it I can give you all my login info and stuff for credibility and answer security questions if I have any set up or even get friends to vouch for me please help me
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Customer service issue
Reported by GetHuman-penten
Aug 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 117053 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-penten started working on this issue
Aug 26th 6:33am
GetHuman-penten indicated the issue is not fixed yet.
Aug 26th 9:13am