My facebook account was deactivated and for some reason it was scheduled to be permanan...

GetHuman-jelybe's customer service issue with Facebook from August 2018

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The issue in GetHuman-jelybe's own words
My facebook account was deactivated and for some reason it was scheduled to be permanantly deleted. I got an email stating that I needed to log into my account before a certain date or it would be permantly deleted. I replied to the email sayin Do Not Permantly delete my account after trying several times to log into my account without success. I tried to acess my account via the link in the email to cancel the deletion and also tried via direct facebook log in site. When i tried to log in via facebook site, it would just say there is no account matching my information. When i tried via the link sent in the email, It asked my log in info. Once i put in my log in info, it redirected me to a page saying- sceduled for permanant deletion on ********** (date) and i was given two options. *st option was cancel scheduled permanant deletion, and my other option was confirm permanant deletion. I tried several times to click on cancel deletion but nothing would happen. It wouldnt redirect me, nor show an error message of any sort, or anything. It would just show the same thing as if i hadnt done anything. At the time when i was trying to cancel the deletion, it was before the date stated that the deletion was scheduled for, the last attempts were the night before or the night of the scheduled delete date which is why i ultimately replied to the email as a last resort of trying to stop my account from being deleted. I was never responded back to after i sent this email nor can i access my account. It still says no account matches my info. I want my facebook account back! I am extreemly angry that my account was deleted and I understand that i can open a brand new one but I dont want a new one, I want MY ACCOUNT! I have many extreemly important pictures and info on the account that I have no other way of EVER recovering without that account. Please help me to resolve this issue. Thank you

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Facebook

Customer service issue
Reported by GetHuman-jelybe
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 22 customers so far
Similar issue to 117011 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jelybe started working on this issue
Aug 26th, 2018 5:31am
GetHuman-jelybe indicated the issue is not fixed yet.
Aug 26th, 2018 6:35am
GetHuman-jelybe indicated the issue is not fixed yet.
Aug 26th, 2018 6:36am
GetHuman-jelybe indicated the issue is not fixed yet.
Aug 26th, 2018 6:37am
GetHuman-jelybe indicated the issue is not fixed yet.
Aug 27th, 2018 8:40am
GetHuman-jelybe indicated the issue is not fixed yet.
Sep 8th, 2018 6:43pm
GetHuman-jelybe indicated the issue is not fixed yet.
Sep 11th, 2018 5:43pm

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