Someone hacked my account on Sunday, August **, ****. They've changed my email linked t...

GetHuman1037459's customer service issue with Facebook from August 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1037459's own words
Someone hacked my account on Sunday, August **, ****. They've changed my email linked to my account, telephone number and password. They've harrassed * or more of my contacts sending them messages asking to borrow money from them. My email has also been compromised which they've changed both the alternative emails and telephone linked to it so I can't recover an account key to my phone or other emails to reset my password. I've reported this to facebook numerous times and to still no avail, nothing has changed. My account has a different last name that I choose to use due to one of my parents but to clearly show, the User ID in the URL shows my real government name https:**www.facebook.com*carlton.nall. I've used ID to try to submit my identity but nothing has worked. I just want my old account back. This is my new account in the meantime https:**www.facebook.com*carlton.nall.*

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Facebook

Customer service issue
Reported by GetHuman1037459
Aug 26th, 2018 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 116950 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1037459 started working on this issue
Aug 26th, 2018 3:55am