I need to get into my face book account, but I had it on my old phone. I set the facebo...

GetHuman1037396's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1037396's own words
I need to get into my face book account, but I had it on my old phone. I set the facebook up on this old phone and I never had to use my password to get on facebook. I forgot what my password was due to not using it. I would just hit the button and I would be on facebook. The account was set up with my old e-mail that was on that phone. It stop working recently and I cant get into this phone to look at my page any more. Facebook has none of my new info and it wants to send my reset number to my old e-mail.
GetHuman1037396 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1037396 fixed the problem
I was able to change my password and email after dimly getting in my old phone, and changing my settings on my page.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid


Customer service issue
Reported by GetHuman1037396
Aug 26th, 2018 - 4 mons ago
I have an issue with Facebook too
GetHuman1037396 shared how to fix
Seen by 4 customers so far
Similar issue to 116912 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1037396 started working on this issue
Aug 26th 3:13am
GetHuman1037396 indicated the issue is not fixed yet.
Aug 26th 4:15am
GetHuman1037396 confirmed the issue is fixed. Hooray!
Aug 27th 10:44am