So I was hacked and they changed my password I still have access to my Facebook through...

GetHuman1037187's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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GetHuman1037187's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1037187 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1037187 can let us know if they help or not.
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Before contacting them, items GetHuman1037187 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1037187's own words
So I was hacked and they changed my password I still have access to my Facebook through my app as it's not been signed out yet. But I do not have access to sign in anywhere else on a computer or on to my business Facebook page to do my ads. I went through the recovery process but because I did not have an email attached to my account only a phone number it told me to put in a new email which I then put in the wrong email and sent a photo of my Id attached to the wrong email. I have no idea what to do from here as it will not let me do anything else as it says I have already sent in my ID with my email my new email. I am at a loss as of right now.**My account name is:*Alex noelle halton**The phone number linked to my account is:*************And i have a business page linked thats called:*The higher vibe

GetHuman1037187 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1037187
Aug 26th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 116828 others
0 customers following this


GetHuman1037187 started working on this issue
Aug 26th, 2018 1:17am