Messenger won't load after clicking on "See All in Messenger"

GetHuman-liujenn's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-liujenn's own words
Open the "See All in Messenger" window. ... When clicking on the "See All in Messenger" option from the messenger icon in the navigation bar, the messenger page will not load and remain white. Other people's account works on my laptop while mine doesn't on theirs.
The page won't load. Neither would a direct login to messenger.com
Please just allow the "See All in Messenger" page to load.
I have been using Facebook for something like * years and this never happened before.
I have an issue with Facebook too
How GetHuman-liujenn fixed the problem
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Facebook

Messenger
Customer service issue
Reported by GetHuman-liujenn
Aug 26th, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 14 customers so far
Similar issue to 116816 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-liujenn started working on this issue
Aug 26th 1:01am
GetHuman-liujenn indicated the issue is not fixed yet.
Aug 29th 7:29am