GetHuman484094's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman484094's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman484094 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman484094 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman484094's own words
PLEASE HELP ME. ABOUT * WEEKS AG THRU FACEBOOK AD , I PURCHASED IROBOT ROOMBA *** FOR $***.**. SINCE I HAVENT TRECEIVED IT YET ICALLED THE NUMBER FOR FACEBOOK,. THRY WERE ABLE TO FIND MY ORDER,BUT SOMEHOW IT WAS CANCELED. THEY SAIS NOT TO WORRY , THEY WOULD SEND ONE OUT THE NEXT DAY BUT I HAD TO PAY FOR IT BY GOOGLE PAY, FIRST I PAID FOR * $**. Then they said it had to be * sets. So i paid for another * $** cards. They said they would refund the amount. Than the time lapsed and they said it will go to the refund department and return my $***.**, but because it lapsed , i would have to get another * $**.** sets. Can i get a supervisor to talk to me. I now have invested $***., before i give another $***. CAN I STILL GET MY IROBOT ROUMBA ***. MY PHONE NUMBER IS ***-***-****.. IS THIS REAL OR A HOAKS

GetHuman484094 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman484094
Aug 25th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 116511 others
0 customers following this


GetHuman484094 started working on this issue
Aug 25th, 2018 6:06pm
GetHuman484094 shared this issue with friends on Facebook
Aug 25th, 2018 6:06pm

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