Greetings, this is Dr. Abdalla Mousalli*And this is the issue in details from the beggi...

GetHuman1035894's customer service issue with Facebook from August 2018

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If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1035894's own words
Greetings, this is Dr. Abdalla Mousalli*And this is the issue in details from the beggining with then i'll explain what i need*---*-- Original Message ---*From : "abdalla m." *Sent : Wednesday, August **, **** *:**:** AM UTC*To : "*****@***.com" *Subject : help please!!**My Other ((very OLD)) hotmail account has been hacked and I can't access it. It is pretty important that I do, because my facebook account has been linked to it since ever and has been hacked too.. but my friends reported it and it got closed. Now i can't access both of my old hotmail or facebook account, it is very important for me to get my facebook account back because it's involved in many work groups and society groups involving my career (i'm an ophthalmologist).. and i can't do so without my hotmail account. I followed all the steps asked by Outlook, and waited for a reply about whether I gave enough information about my previous account, i filled out ACSR (account recovery forms)many times and used an old laptop that i use to access the addressed account from it, but no use!! I did not get an answer, and it always turns out that my information isn't enough, not to mention that i haven't used the email for years and it's very difficult for me to remember everything on it. And when I try to log into my account it says that my password is wrong (obviously it was hacked) . Please help me solve the problem. Best regards**that was the first request i sent to Microsoft support.. an agent called (Rema A) tried to help me.. many thanks to her *(( our chat reference number: ********** ))*i explained to the agent in the beginning that the addressed account belongs to a fellow ophthalmologist of mine.. called (Nagham Ahmad) we work in the same place but i'm helping her because my laptop and internet connection are reliable.. plus better English!*i didn't mention this in the first request not to make it so long * the account we need help with is (*****@***.com)**after that we found out that the addressed account (*****@***.com) was closed by the server due to inactivity (more than * years of not logging in).. **CONCLUSION: the hacker (the abuser) created a new Microsoft account using (*****@***.com) few weeks ago to have a new Microsoft email account and used it to fool facebook into sending a password reset code to it.. then sadly hacked the facebook account.. *this happened mostly between (*nd and *rd of August*****) the same time of the facebook account hack*add to that: facebook, just a few minutes before the incidence sent us an alert that the account is being logged in from somewhere near ( AL-Geeza - Egypt ), mostly the same place where her old neglected email got ripped of.. *facebook is also linked to *****@***.com which we have access to.. but facebook won't reset password using it!! they insist on sending reset code to (*****@***.com)*-----*sorry for taking so long .. best of regards *thank you very much for your patience and help *hope to hear from you soon and find a solution*-----**So outlook team replyed to me like this.. **Hi,*The account you reported expired after a period of inactivity and was recently re-created. We reviewed the re-created account and have suspended it for violating the Microsoft Services agreement Code of Conduct. Because the account belongs to the person that re-created it, it cannot be turned returned to you.* *Microsoft accounts (MSA) expire after a period of inactivity. When an MSA expires, Microsoft will delete the information and content associated with the Microsoft Account. ** days after the account expires, that name becomes available and anyone may legitimately create a new account with that name. Once re-created, the new version of the account belongs to the person that created it. The account cannot be turned over to anyone else.* *More information on Microsoft Account expiration is available in the Microsoft Services Agreement, section * (a) ii. https:***en-us*servicesagreement** * *Kindly,* *Rechie*Microsoft Online Safety**.......**In the end: what i need from facebook now to get the account back after we lost the old email permenently is to contact me to change the password reseting code to the other email (*****@***.com) this one that facebook is still sending notification email to it .. and it's fully functional and accessable.. *kindly please help*This is a big deal and we need the account back *Thanks in advance, and hope to hear from you very soon

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Customer service issue
Reported by GetHuman1035894
Aug 25th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 116491 others
0 customers following this
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GetHuman1035894 started working on this issue
Aug 25th, 2018 5:50pm