I just got a new phone. I've been trying to login to facebook on the new phone for almo...

GetHuman-weberok's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-weberok's own words
I just got a new phone. I've been trying to login to facebook on the new phone for almost a week now. My username and password are correct, but it keeps asking for a security code because I've never logged in through this phone before. I clicked on the "resend code" button until it wouldn't let me anymore. It says it sent and I will recieve it. It's been a week and I still haven't recieved it. Please just either, one, send me a code that I will actually recieve, or *, please just take off the security code and let me log in.
GetHuman-weberok did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-weberok
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 116410 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-weberok started working on this issue
Aug 25th 4:38pm
GetHuman-weberok indicated the issue is not fixed yet.
Aug 26th 5:39pm
GetHuman-weberok indicated the issue is not fixed yet.
Aug 26th 5:39pm
GetHuman-weberok indicated the issue is not fixed yet.
Aug 26th 5:39pm
GetHuman-weberok indicated the issue is not fixed yet.
Aug 27th 4:35pm