I updated the Messenger app on my Android phone, but after I entered my phone number I...

GetHuman-klasequ's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-klasequ's own words
I updated the Messenger app on my Android phone, but after I entered my phone number I couldn't choose my old account ("Are you ...?") but was prompted to enter a new user name.**I asked a friend to send a screenshot and it looks that the account is either deleted or deactivated.**Account information: *Phone number: *** *** ******** *Username*ID: m.me*lorenzo.error *Display name: Error *** **Could you please somehow re-enable this account so I can log in when setting up Messenger next time? Can I maybe recover it through my friend? Thank you very much!
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Facebook

Messenger
Customer service issue
Reported by GetHuman-klasequ
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 13 customers so far
Similar issue to 116403 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-klasequ started working on this issue
Aug 25th 4:32pm
GetHuman-klasequ indicated the issue is not fixed yet.
Aug 25th 7:25pm
GetHuman-klasequ indicated the issue is not fixed yet.
Aug 25th 7:25pm
GetHuman-klasequ indicated the issue is not fixed yet.
Aug 25th 7:38pm
GetHuman-klasequ indicated the issue is not fixed yet.
Aug 27th 7:36pm
GetHuman-klasequ indicated the issue is not fixed yet.
Aug 27th 7:37pm
GetHuman-klasequ indicated the issue is not fixed yet.
Aug 28th 6:44pm