My Facebook account got hacked, and obviously they changed the email on the account. No...

GetHuman-lexcumm's customer service issue with Facebook from August 2018

13 views | 116353 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lexcumm will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lexcumm can let us know if they help or not.
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The issue in GetHuman-lexcumm's own words
My Facebook account got hacked, and obviously they changed the email on the account. Now I’ve tried all of the forms online and have not gotten a response back from Facebook. I’d like to get my account back, it shouldn’t be that hard to prove because I’m a blonde woman, and the hacker is a middle eastern man who has changed the name on the account and the account language to Arabic. I would like my account back, is there anything more I can do? I have had many friends report it as hacked, and have gone through the password reset code, but it sends it to the new email on the account despite the email I plug in, I have also filled out the “my account is compromised” form many many times and have heard nothing back from Facebook. I did send a tweet to them, and they got back to me with the “my account is compromised” form, which is not getting a response from them.

GetHuman-lexcumm did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-lexcumm
Aug 25th, 2018 - 3 years ago
Seen by 13 customers so far
Similar issue to 116353 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-lexcumm started working on this issue
Aug 25th, 2018 3:40pm
GetHuman-lexcumm indicated the issue is not fixed yet.
Aug 26th, 2018 6:52pm
GetHuman-lexcumm indicated the issue is not fixed yet.
Sep 1st, 2018 4:43pm

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