Dear Facebook Team **Here i got isssue with my account which set up two step verificati...

GetHuman-edgarell's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-edgarell's own words
Dear Facebook Team **Here i got isssue with my account which set up two step verification and i lost my phone. Last * days ago i request account password reset and i try to log in again,but its still require log in verification code from my phone number and there nothing i can do about it. Because i totally lost my SIM card and cant recieve log in approval code :* i already submitted my id and i hereby admit that this account is really belong to me. Please kindly help me to get my accout back...... i will co operate if you need more further info about with me***Highly appreciated quick support Facebook Team.**Your sincerely *Mya Min Maung***On Tuesday, ** August ****, Facebook ******@***.com* wrote:*Hi Mya Min Maung,**Thanks for confirming your identity. To finish getting into your account:***. Log out of any Facebook accounts open on your computer, phone or tablet**. Click the following link to reset your password: ** https:**www.facebook.com*recover*code*?u****************&n*******&s***&exp*locale*ms*MY**Note: This link will work only for the next * days and can only be used once.**After reviewing your ID, please note that we may have updated your account with your real name and date of birth according to our policies. **We've added this email to your Facebook account so you can reset your password in the future. Additionally, when you log in we'll help you check your settings to help ensure your account security.**Thanks,**Mike Tun
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Customer service issue
Reported by GetHuman-edgarell
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 11 customers so far
Similar issue to 116304 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-edgarell started working on this issue
Aug 25th 2:36pm
GetHuman-edgarell indicated the issue is not fixed yet.
Aug 25th 5:11pm
GetHuman-edgarell indicated the issue is not fixed yet.
Aug 28th 11:22am
GetHuman-edgarell indicated the issue is not fixed yet.
Aug 28th 11:23am
GetHuman-edgarell indicated the issue is not fixed yet.
Aug 28th 11:23am