I forgot my password to my account I had set up three friends and two of them were able...

GetHuman1034906's customer service issue with Facebook from August 2018

5 views | 116213 similar | 0 following
Help with my Facebook issue
GetHuman1034906's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1034906 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1034906 can let us know if they help or not.
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The issue in GetHuman1034906's own words
I forgot my password to my account I had set up three friends and two of them were able to get codes to give to me but the third one said he was not able to get the code since then it seems like that option has been disabled I have a wife who is on Facebook and it still shows were married she can still see my account however I cannot login the phone number attached to it is disconnected and there’s no access to it I have no idea if there’s any email attached to the account or not and if there is it’s been so long ago I have no idea can you please help me recover this account I have many pictures of my children and parents and pets I would like to have access to as well as previous messages from relatives that passed away .

GetHuman1034906 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1034906
Aug 25th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 116213 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1034906 started working on this issue
Aug 25th, 2018 12:57pm
GetHuman1034906 indicated the issue is not fixed yet.
Aug 25th, 2018 7:23pm
GetHuman1034906 indicated the issue is not fixed yet.
Aug 25th, 2018 7:23pm
GetHuman1034906 indicated the issue is not fixed yet.
Aug 26th, 2018 6:07pm