I was looking to change my password and called the phone number listed on Google. The...

GetHuman-gapajara's customer service issue with Facebook from August 2018

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GetHuman-gapajara's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gapajara will want to follow the link below to head to their help center. We will check on GetHuman-gapajara later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-gapajara's own words
I was looking to change my password and called the phone number listed on Google. The number was ***-***-****. When I called this, I spoke to a gentleman with an Indian accent who told me that in addition to my e-mail address, someone in Russian had my account and I needed to unhack it. I would have to pay $*** by today to clear this up by unpack it by phone. *Does Facebook now offer this or is this a scam*. Of course, I did not pay this but what is the status of my account? How do I know if my password change is valid?
GetHuman-gapajara did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-gapajara
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
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GetHuman-gapajara started working on this issue
Aug 25th 12:43pm