Hi,*I forgot my fb password. On trying to recover that, I accidentally created a new ac...

GetHuman-anjuferd's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-anjuferd's own words
Hi,*I forgot my fb password. On trying to recover that, I accidentally created a new account. Now I have two accounts with the same username*email address. The problem is that I am unable to access my old account. Whenever I prompted recover account, I am only able to open the new account which was accidentally created. I tried deleting the new account, but didn't work. Can you tell me how to access my old account?*Please assist in any ways.*Thank you
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Customer service issue
Reported by GetHuman-anjuferd
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Seen by 6 customers so far
Similar issue to 116005 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-anjuferd started working on this issue
Aug 25th 7:39am
GetHuman-anjuferd indicated the issue is not fixed yet.
Aug 26th 8:40am