I set up a two step verification however I’m not receiving my authentication code via t...

GetHuman1034498's customer service issue with Facebook from August 2018

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The issue in GetHuman1034498's own words
I set up a two step verification however I’m not receiving my authentication code via text and don’t know how to get it via email, so I am not able to log into my account. I’ve tried all the steps it provides such as sending a picture of my government issued Identification and clicked the “having trouble” option. I’m not sure why I’m not receiving text from Facebook, maybe my number isn’t entered correct however if I log in with my number it works so I’m not sure. Please help ASAP
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Facebook

Customer service issue
Reported by GetHuman1034498
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 116002 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1034498 started working on this issue
Aug 25th 7:32am