did not recieve sms code, need to log back into account

GetHuman-knmek's customer service issue with Facebook from August 2018

9 views | 115990 similar | 0 following
Help with my Facebook issue
GetHuman-knmek's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-knmek will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-knmek can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-knmek's own words
log back in to account ... I recently changed my passcode and when I did i had logged out of all my devices that were logged onto facebook. I know my password and email set up for my account but i had set up a * factor authentification. I would usually log in to facebook from another device i had logged on and confirm that it was me signing in. I used to have my phone number to do this but i changed my number so sms code does not go to my number. i checked my email to see if the code was there but nope. I've tried sending a government ID to facebook multiple times but i recieved no answer. I want to be able to log back into my account. My account name is different from my full name on my ID but it is me. I don't know what else i can send for proof. I really want to log back into my account
this is my account! but i'm not getting my * factor notification, there fore cannot sign back in
The could help me to log back into my account
I've tried sending in a government id multiple times
How GetHuman-knmek fixed the problem

We are waiting for GetHuman-knmek to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-knmek fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-knmek
Aug 25th, 2018 - 3 years ago
Seen by 9 customers so far
Similar issue to 115990 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-knmek started working on this issue
Aug 25th, 2018 7:17am
GetHuman-knmek indicated the issue is not fixed yet.
Aug 25th, 2018 6:10pm
GetHuman-knmek indicated the issue is not fixed yet.
Aug 26th, 2018 6:40pm
GetHuman-knmek indicated the issue is not fixed yet.
Aug 26th, 2018 6:46pm
GetHuman-knmek indicated the issue is not fixed yet.
Aug 28th, 2018 9:40pm

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies