did not recieve sms code, need to log back into account

GetHuman-knmek's customer service issue with Facebook from August 2018

9 views | 115990 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-knmek will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-knmek can let us know if they help or not.
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The issue in GetHuman-knmek's own words
log back in to account ... I recently changed my passcode and when I did i had logged out of all my devices that were logged onto facebook. I know my password and email set up for my account but i had set up a * factor authentification. I would usually log in to facebook from another device i had logged on and confirm that it was me signing in. I used to have my phone number to do this but i changed my number so sms code does not go to my number. i checked my email to see if the code was there but nope. I've tried sending a government ID to facebook multiple times but i recieved no answer. I want to be able to log back into my account. My account name is different from my full name on my ID but it is me. I don't know what else i can send for proof. I really want to log back into my account
this is my account! but i'm not getting my * factor notification, there fore cannot sign back in
The could help me to log back into my account
I've tried sending in a government id multiple times
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Customer service issue
Reported by GetHuman-knmek
Aug 25th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 115990 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-knmek started working on this issue
Aug 25th, 2018 7:17am
GetHuman-knmek indicated the issue is not fixed yet.
Aug 25th, 2018 6:10pm
GetHuman-knmek indicated the issue is not fixed yet.
Aug 26th, 2018 6:40pm
GetHuman-knmek indicated the issue is not fixed yet.
Aug 26th, 2018 6:46pm
GetHuman-knmek indicated the issue is not fixed yet.
Aug 28th, 2018 9:40pm

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