did not recieve sms code, need to log back into account

GetHuman-knmek's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-knmek's own words
log back in to account ... I recently changed my passcode and when I did i had logged out of all my devices that were logged onto facebook. I know my password and email set up for my account but i had set up a * factor authentification. I would usually log in to facebook from another device i had logged on and confirm that it was me signing in. I used to have my phone number to do this but i changed my number so sms code does not go to my number. i checked my email to see if the code was there but nope. I've tried sending a government ID to facebook multiple times but i recieved no answer. I want to be able to log back into my account. My account name is different from my full name on my ID but it is me. I don't know what else i can send for proof. I really want to log back into my account
this is my account! but i'm not getting my * factor notification, there fore cannot sign back in
The could help me to log back into my account
I've tried sending in a government id multiple times
I have an issue with Facebook too
How GetHuman-knmek fixed the problem
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Customer service issue
Reported by GetHuman-knmek
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 115990 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-knmek started working on this issue
Aug 25th 7:17am
GetHuman-knmek indicated the issue is not fixed yet.
Aug 25th 6:10pm
GetHuman-knmek indicated the issue is not fixed yet.
Aug 26th 6:40pm
GetHuman-knmek indicated the issue is not fixed yet.
Aug 26th 6:46pm
GetHuman-knmek indicated the issue is not fixed yet.
Aug 28th 9:40pm