This issue is not fixed why is it saying the issue is fixed.

GetHuman1034237's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1034237's own words
I created a new account because I have to urgently message someone who I can only reach on facebook. This matter is urgent, someone is in serious trouble and facebook is preventing me from contacting this person. After * minutes of my account being activated it forced me to submit a photo of myself for review, again I cannot stress how urgent this is I cannot wait * weeks or however long it takes for them to review my photo I need access to my account today.
GetHuman1034237 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1034237
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 115877 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1034237 started working on this issue
Aug 25th 3:58am
GetHuman1034237 confirmed the issue is fixed. Hooray!
Aug 25th 4:00am