My old cell phone broke so I put in my SIM card into another brand new phone and I had...

GetHuman-nayeliba's customer service issue with Facebook from August 2018

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The issue in GetHuman-nayeliba's own words
My old cell phone broke so I put in my SIM card into another brand new phone and I had to download Facebook app all over again. When I try logging in it appears of my Facebook profile but when I log in with the password it won't work. Then I click forget password so I can reset it after I do that it sends me a code and asked me to check my code generator which I cannot because I do not have access to it. Ever since then I cannot log into my Facebook and I am trying to avoid making a new Facebook account. Nothing is working even all of the directions I've already tried everything and I still can't get my account to be logged in. Please help me!!!
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Customer service issue
Reported by GetHuman-nayeliba
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
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GetHuman-nayeliba started working on this issue
Aug 24th 7:25pm