Someone sent a graphic picture to my phone when I clicked it to see what it was it auto...

GetHuman-alexguy's customer service issue with Facebook from August 2018

11 views | 115414 similar | 0 following
Help with my Facebook issue
GetHuman-alexguy's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alexguy will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-alexguy can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-alexguy's own words
Someone sent a graphic picture to my phone when I clicked it to see what it was it automatically was sent to all my friends and family. I started sending messages that my account was hacked and after one minute my account was frozen. I do not condone sending graphic images and have never done so in the past. I don't know who sent this to my phone. I have been a fan of Facebook and use it daily all my friends and family are on it and now they say my profile was erased. How can I fix this and get my friends back many of whom I no longer have telephone numbers for and only communicate through Facebook. **I tried to appeal the blocking but the telephone number I have now is new ********** please reinstate my account. Alex Guy

GetHuman-alexguy did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-alexguy
Aug 24th, 2018 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 115414 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-alexguy started working on this issue
Aug 24th, 2018 6:10pm
GetHuman-alexguy shared this issue with followers on Twitter
Aug 24th, 2018 6:11pm
GetHuman-alexguy indicated the issue is not fixed yet.
Aug 24th, 2018 9:30pm
GetHuman-alexguy indicated the issue is not fixed yet.
Aug 25th, 2018 1:58am
GetHuman-alexguy indicated the issue is not fixed yet.
Aug 25th, 2018 1:59am
GetHuman-alexguy indicated the issue is not fixed yet.
Aug 25th, 2018 2:07am
GetHuman-alexguy indicated the issue is not fixed yet.
Aug 25th, 2018 2:11am
GetHuman-alexguy indicated the issue is not fixed yet.
Aug 25th, 2018 10:44pm
GetHuman-alexguy indicated the issue is not fixed yet.
Aug 25th, 2018 10:45pm

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