My name is Janet Valencia. My Facebook acct was hacked on ******* while I was using Fa...

GetHuman-janetval's customer service issue with Facebook from August 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-janetval will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-janetval can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-janetval's own words
My name is Janet Valencia. My Facebook acct was hacked on ******* while I was using Facebook messenger. Suddenly DELETED photos of me in revealing lingerie were plastered on my timeline, on "My Story," and both photos were sent to every male in my list of friends. I think last time I looked I had *** friends, but had added about ** or more recently. This list of male friends included my grandsons, my son-in-laws, Mayor and Council, a good number of state senators and legislators, congressmen and local dignitaries, plus many political figures all over the U.S. I have done a lot of political and union work in the past and usually use my Facebook Acct for political networking, and event notification, though not as much for the last * months or so due to health issues. **As you can imagine, this is humiliating, embarrassing, friendship damaging, and majorly reputation damaging. I deleted my account after a * hour struggle for control of my account with the hacker. I did change the password to the account. I want to talk to a LIVE PERSON!!!!!!!! IT IS NOT ENOUGH TO BE EMAILED!!!!!! THIS HAS MAJORLY IMPACTED MY LIFE. I WOULD LIKE TO KNOW HOW FACEBOOK'S SECURITY WAS SO LAX THE SOMEONE COULD GET INTO MY PERSONAL ACCOUNT AND DO SOMETHING SO DAMAGING AND EMBARRASSING. I have experienced some fallout from this happening this week from the wives of some of the men who were sent the * pictures. They are quite aloof and unsupportive, quite different than they were before. WE also had a long time family pet die so I am just contacting you. I am also filing a police report because fraudulent charges were made on my debit card the same day. My phone number is ***-***-****. I would really appreciate prompt attention to my situation

GetHuman-janetval did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-janetval
Aug 24th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 115706 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-janetval started working on this issue
Aug 24th, 2018 11:48pm

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