I want to get a refund for my donation, as it was acccidental, but when I go on Facebook Help Centre I keep getting message that my request can't be processed and to tra again later. I would love if that issue could be resolved.

GetHuman1031922's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1031922's own words
I wanted to donate a small amount of money for the cause. Butr when I wanted to press the option for Other amount, I accidentaly pressed donate button with my hand. When I realised I immediately pressed the back button on my phone, and thought I was good. I made the small donation that I wanted but when I checked my account I saw that bothe donations went through. ... I wanted to donate a small amount of money for the cause. Butr when I wanted to press the option for Other amount, I accidentaly pressed donate button with my hand. When I realised I immediately pressed the back button on my phone, and thought I was good. I made the small donation that I wanted but when I checked my account I saw that bothe donations went through. It's just a huge bug from this big compani that they don't have the "Are you sure you want to donate" type of question to stop accidents liek this. I read that I'm not the only one. I was happy when I found Donations support on Help Centre, but when I tried to contact them i keep getting message that my request cannot be processed and to try again.
It's just a huge bug from this big compani that they don't have the "Are you sure you want to donate" type of question to stop accidents liek this. I read that I'm not the only one.
I would love to get a refund for wrong donation.
I'm a Facebook user since ****, and nevetr had any issues with Facebook before.
Just the FAcebook help centre
How GetHuman1031922 fixed the problem
Facebook ahelp Centre started to work again so I managed to contact them and I will get my refund.
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Facebook

Donation
Customer service issue
Reported by GetHuman1031922
Aug 24th, 2018 - 2 years ago
Fixed
GetHuman1031922 shared how to fix
Seen by 17 customers so far
Similar issue to 115298 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1031922 started working on this issue
Aug 24th, 2018 4:30pm
GetHuman1031922 indicated the issue is not fixed yet.
Aug 24th, 2018 5:01pm
GetHuman1031922 indicated the issue is not fixed yet.
Aug 24th, 2018 6:13pm
GetHuman1031922 indicated the issue is not fixed yet.
Aug 24th, 2018 6:13pm
GetHuman1031922 indicated the issue is not fixed yet.
Aug 25th, 2018 12:07am
GetHuman1031922 indicated the issue is not fixed yet.
Aug 25th, 2018 6:53pm
GetHuman1031922 confirmed the issue is fixed. Hooray!
Aug 27th, 2018 9:41am

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