My son was killed July *th... since then his ex girlfriend has gotten into his account...

GetHuman1031274's customer service issue with Facebook from August 2018

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The issue in GetHuman1031274's own words
My son was killed July *th... since then his ex girlfriend has gotten into his account and blocked me... deleted VIDEOS of my son beautiful videos aboit him talking about how much he loves his family.... I am the executor of his estate...i have short certificates...death certificates...everything you need to know that I should be handling this account... can a disc of his photos even deleted ones along with videos be sent to us..HIS FAMILY? This girl can no long be in control of this account.
GetHuman1031274 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1031274
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 115134 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1031274 started working on this issue
Aug 24th 2:08pm