My son passed away July *th in a tragic accident. Since then his ex girlfriend has gott...

GetHuman1031274's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1031274's own words
My son passed away July *th in a tragic accident. Since then his ex girlfriend has gotten into his account and blocked me and has deleted videos and photos... I am the executor of his estate..i have short certificates, death certificates and my ID...which I tried to upload today... it's telling me it isn't working! I NEED HELP. I called support number but with **** employees not one person there to answer concerns such as these? PLEASE HELP ME. Megan Brown... ***-***-****..*My son's name is Benjamin Isaiah Junkin of FB.
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Facebook

Customer service issue
Reported by GetHuman1031274
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 115127 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1031274 started working on this issue
Aug 24th 2:03pm
GetHuman1031274 indicated the issue is not fixed yet.
Aug 24th 3:55pm
GetHuman1031274 indicated the issue is not fixed yet.
Aug 28th 10:05pm