Between six and nine days ago I was messaging with somebody I thought I had known for a...

GetHuman-katkrebs's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-katkrebs's own words
Between six and nine days ago I was messaging with somebody I thought I had known for a long time and the person had been obviously rather convincing about being my friend because I signed on this thing to do with grants. Since I'm a full-time student and everything else I needed the money so I was just trying to trying to get something to go get the ball rolling somewhere anyhow so I signed on with this person and they had me add them as a friend so I friended the person they responded back and before I know it my account is hacked they've changed my email address from most recently added email address:*****@***.com to *****@***.com then changed my password. After that they started sending my contacts the same scam they got me with. Fortunately none of my people added them. I want my old acct. restored to me. In fact. There are pictures of my friends who have passed away on there I have no way to contact these people's families even get pictures of them again it's over * years worth of pictures of friends and families and loved ones that I need because without him my heart breaks. All the conversations and pictures between me and my daughter are gone I didn't get to raise my daughter so my relationship with her is kind of Hit and Miss at best and when is it time to where we aren't clicking I at least have the messages from her or I did I'm desperate to get it back please help me I already tried to email you guys copies of my picture ID copies of my bank statements copies of my visas Cup on my Visa credit cards I'll even send my social security card number I don't care I just want my account back
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Customer service issue
Reported by GetHuman-katkrebs
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 115090 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-katkrebs started working on this issue
Aug 24th 1:20pm
GetHuman-katkrebs indicated the issue is not fixed yet.
Aug 26th 4:34am