I received a link on my facebook messenger from a friend asking me to check out a prese...

GetHuman-shykesan's customer service issue with Facebook from August 2018

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The issue in GetHuman-shykesan's own words
I received a link on my facebook messenger from a friend asking me to check out a presentation, I tried opening the link but it directed me to facebook login page which I logged in. After a while I noticed my log in session has expired on facebook which was unusual. I tried loggin in but the password was incorrect. So I changed password, but I observed the password code was copied to another email which shows (K*****@***.com). But the account opened. Last night I got logged out again. I tried resetting password again, but observed my email address (*****@***.com) have been completely removed, and I'm only given an option of sending reset password code to the fake account(K*****@***.com) how do I get my account permanently blocked or recover it back if possible.

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Facebook

Customer service issue
Reported by GetHuman-shykesan
Aug 24th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 115034 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-shykesan started working on this issue
Aug 24th, 2018 12:29pm