I need my memories back

GetHuman-kijewash's customer service issue with Facebook from August 2018

8 views | 114893 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kijewash will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kijewash can let us know if they help or not.
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The issue in GetHuman-kijewash's own words
Show a friend a video and it kicked me off my page ... I clicked on a video it went to buzzfeed from my phone. It said I logged in from somewhere else which was not true and then said my session was over and to log in. I no longer have hotmail so i couldnt get a password but I can't even see my page anymore. All of my babies memories from birth on til today are gone and i need to retrieve those photos if anyway possible I need my page back and to know what I can do to get it PLEASE HELP
All of my kids and my grandmother's pics and memories are on there and only on there I need them it's heart breaking. And,also videos of,them and my puppy I lost a few months back
Getting my page open
I have had fb since **** and i lost one page this was my second one and i also make people laugh and give them some insights on my family
I tried to get a new password sent to my phone and it takes me to my son's page
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Facebook

Facebook
Customer service issue
Reported by GetHuman-kijewash
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 114893 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-kijewash started working on this issue
Aug 24th, 2018 8:35am
GetHuman-kijewash indicated the issue is not fixed yet.
Aug 24th, 2018 12:40pm
GetHuman-kijewash indicated the issue is not fixed yet.
Aug 27th, 2018 12:27pm
GetHuman-kijewash indicated the issue is not fixed yet.
Aug 27th, 2018 12:28pm

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