My account was hacked my password changed whoever did this is sending messages to all m...

GetHuman1030275's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1030275's own words
My account was hacked my password changed whoever did this is sending messages to all my friends on my friends list and accepting nothing but men I see that in my instagram. It’s very alarming to me and I am starting to worry about my safety there is a picture of a woman I do not know on my profile but my name. I have my children and grandkids pictures and my mother’s who passed this April please help me. I’m to the point of filling a report with authorities
GetHuman1030275 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1030275
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 114720 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1030275 started working on this issue
Aug 24th 3:38am
GetHuman1030275 indicated the issue is not fixed yet.
Aug 24th 6:26am