Someone in Houston Texas hacked my profile and lock me out change password email and ph...

GetHuman-ryangena's customer service issue with Facebook from August 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ryangena's own words
Someone in Houston Texas hacked my profile and lock me out change password email and phone number I have million the pictures of my babies grown up that I can't get back and them their messaging everybody on my messenger freaking everybody out I really just need you to give me back access to my profile I've tried everything in the help center and it's not helping My name is Ryan genaro I live in Fort Bragg California I got hacked out by somebody in Houston Texas I have a picture of my dirt bike parked in from the ocean as my profile picture Please please please help me no one is replying to my help request. Seriously someone With an ip address from Texas is using my account from Fort Bragg California
GetHuman-ryangena did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-ryangena
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-ryangena started working on this issue
Aug 24th 2:06am