My account was disabled. I explained to them that it wasn't me who sent the videos. It...
GetHuman1029630's customer service issue with Facebook from August 2018
Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1029630's own words
My account was disabled. I explained to them that it wasn't me who sent the videos. It was the first time it happened and they already disabled my account, saying I was ineligible to use one. I have been diagnosed with depression for as long as I can remember, and I have been loyal to Facebook for * years. I have so many important stuff in my account, so many photos of my family. Even photos of my relatives who passed away. I just want it back, I've been breaking down almost everyday because of this. I'm really begging, please recover my account. It's not good for my health when I'm down like this.
GetHuman1029630 did not yet indicate what Facebook should do to make this right.
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