My account was disabled. I explained to them that it wasn't me who sent the videos. It...

GetHuman1029630's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1029630's own words
My account was disabled. I explained to them that it wasn't me who sent the videos. It was the first time it happened and they already disabled my account, saying I was ineligible to use one. I have been diagnosed with depression for as long as I can remember, and I have been loyal to Facebook for * years. I have so many important stuff in my account, so many photos of my family. Even photos of my relatives who passed away. I just want it back, I've been breaking down almost everyday because of this. I'm really begging, please recover my account. It's not good for my health when I'm down like this.
GetHuman1029630 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1029630 fixed the problem
We are waiting for GetHuman1029630 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1029630
Aug 23rd, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 114503 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1029630 started working on this issue
Aug 23rd 11:25pm
GetHuman1029630 indicated the issue is not fixed yet.
Aug 24th 1:47am
GetHuman1029630 indicated the issue is not fixed yet.
Aug 24th 1:49am
GetHuman1029630 indicated the issue is not fixed yet.
Aug 24th 1:49am
GetHuman1029630 indicated the issue is not fixed yet.
Aug 24th 1:50am
GetHuman1029630 indicated the issue is not fixed yet.
Aug 24th 7:19am