Hi there my Facebook seems to of been hack and it’s link to an old email that I don’t h...

GetHuman-a_burnel's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-a_burnel's own words
Hi there my Facebook seems to of been hack and it’s link to an old email that I don’t have and an old number to .how can I get into my account my new email is this one .*What info to you need of me so I can get back into my account.*My faience is Kati ackerman *There a pic of me Kati ackerman and cm Abe’s*The last person I rang on messenger was my dad Paul burnell *My old email was *****@***.com*My profile name is tony burnell *And before I got back it said for me to change my password as someone was use of it on another phone .if you could get back in contact .also set my account up in England many years ago and for the last two have been in Australia if that helps thanks
GetHuman-a_burnel did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-a_burnel
Aug 23rd, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 114377 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-a_burnel started working on this issue
Aug 23rd 8:40pm
GetHuman-a_burnel shared this issue with followers on Twitter
Aug 23rd 8:40pm
GetHuman-a_burnel indicated the issue is not fixed yet.
Aug 23rd 9:42pm
GetHuman-a_burnel shared this issue with friends on Facebook
Aug 23rd 9:45pm
GetHuman-a_burnel shared this issue with friends on Facebook
Aug 23rd 9:45pm