UPDATE:*I found that I can access FB on my phone. I guess because it never actually get...

GetHuman1029011's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1029011's own words
UPDATE:*I found that I can access FB on my phone. I guess because it never actually gets logged out of FB. So, I checked and my birth date and my address is correct and shows the same info on ALL the info I sent them except my actual Drivers License address. I just moved. So what? I have to pay to update my address on my DL just for FB. F... them!! Two pieces of mail I sent them was from the SSA and it has the current (and correct) address. Looking more and more like they are just blocking a conservative. Just like all the news reports!!!**Well... it all started about ** years a go or so. I created a FB page for marketing and who knows what birth date or email address I gave them. I was going to do some greyhat stuff so I did not use my real info other than my name. Later I did change my login info to what is common for me to use these days. So the email is still good.**Problem started about five days ago. I am starting an ecommerce website and signed up for the free account at shopmaster.com.**In their dashboard somewhere is an area where they tell you to click on the FB icon there to link your FB account with theirs. Well... if you have ever done anything like that, a FB Messenger window pops up and tells you to log out of your FB account and log into FB Messenger. **That's when it all started. After that I tried to log back into FB, a window popped up and told me that my account had been blocked and I needed to send them an ID to prove that it was my account.**So, I did. That’s when I received my FIRST email from them stating: **"Hi,**Thanks for sending us your ID. Unfortunately we can't use it to confirm your identity because we either can't see the information we need, or the information we need isn't included on the ID you submitted.**When you send us a photo or scan of your documents, please cover up any personal information we don't need to confirm your identity (example: credit card number, Social Security number). The info we need to see is: **- Your name*- Your photo *- Your date of birth**If you don't have an ID, you can use other documents to confirm your identity on Facebook. To learn more about what documents you can send, please visit the Help Center:**https:**www.facebook.com*help*****************?ref*cr**Thanks for working with us to get this sorted out. We hope to hear from you so we can help.**Thanks,*Periwinkle Sweet"**End email.**I have now been denied about six or seven times, even after giving them WAY MORE than they have requested. **Also after attaching all images to emails to them, (Multiple times) I sent them a link to ALL images that I had prepared so that they could see them at full size.**That link is: http:**jaxehost.com*fb***If you look at their requirements (from the link above) you will clearly see that there MUST simply be an ulterior motive behind the continued denials.**My guess is that when they reviewed all my postings of pro Trump and anti leftist agenda fanatics, they are just intentionally and continually denying the unblocking of my account.**So… what’s my best move now?**PS – Please be sure to review the link in the email from them above and then review what I sent them at the link on my server that is the second link above.**Thank you for your time,*John Dumas

GetHuman1029011 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1029011
Aug 23rd, 2018 - 3 years ago
Seen by 12 customers so far
Similar issue to 114375 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1029011 started working on this issue
Aug 23rd, 2018 8:39pm
GetHuman1029011 confirmed the issue is fixed. Hooray!
Aug 23rd, 2018 8:40pm

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