I, Matthew (also known as Mahdi) Rahnavard, believe someone with bad intentions has cre...

GetHuman1028643's customer service issue with Facebook from August 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1028643's own words
I, Matthew (also known as Mahdi) Rahnavard, believe someone with bad intentions has created a fake profile in my name and with my email and is using my fake profile with fake pictures which I have never ever uploaded to Facebook or any other social media website to disseminate inappropriate messages and pictures in my name using my pictures and persona without any authorization whatsoever from me. I find this behavior completely repulsive and illegal and I will contact the authorities if this situation is not appropriately dealt with by Facebook. I’m studying law to become a District Attorney*Prosecutor in * months and hoping to do so after I pass the California Bar exam this upcoming February and I have absolutely ZERO TOLERANCE for crime including but not limited to this type of behavior! Eventually I plan Joining the FBI so that I can serve and protect innocent law abiding and tax paying American citizens like myself. The reason I suspect someone is partaking in such repugnant behavior is that I deleted my Facebook account so very long ago and have never created one since then and only now beginning to receive messages via email informing me of incoming messages on Facebook which I should not be receiving since I don’t have any account nor any active account with or on facebook. Please address this matter in a timely fashion so I don’t have to waste law enforcement’s time dealing with it. I have the utmost respect and love for law enforcement personnel in our country and locality and I don’t want to waste their precious time dealing with such a minuscule situation when they each are so busy dealing with real scumbags ruining our society and hurting law abiding and tax paying citizens such as myself.**Sincerely and respectfully,*Matthew (Mahdi) Rahnavard****** Ridgehaven Court,*Rancho Palos Verdes, Ca ******Email: Matthew.R*****@***.com*Telephone: (***) *** - ******Ps I received an email last night saying I had received a message from someone on facebook and as I said I don’t have any accounts at all with facebook which means someone is pretending to be me which is appalling and I would be more than happy to forward this email to you. If you don’t deal with this matter immediately, I will contact the police and the FBI myself and then file a Civil suit against facebook for not having dealt with the issue as I requested!

GetHuman1028643 did not yet indicate what Facebook should do to make this right.

How GetHuman1028643 fixed the problem
I emailed them directly, and they emailed me back letting me know that they had removed the fake profile which was made in my name.
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Customer service issue
Reported by GetHuman1028643
Aug 23rd, 2018 - 3 years ago
GetHuman1028643 shared how to fix
Seen by 4 customers so far
Similar issue to 114306 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1028643 started working on this issue
Aug 23rd, 2018 7:21pm
GetHuman1028643 indicated the issue is not fixed yet.
Aug 23rd, 2018 10:36pm
GetHuman1028643 confirmed the issue is fixed. Hooray!
Aug 24th, 2018 10:08pm

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