Hi there, **I had an alternative account which is hacked ( an Algerian guy ) in this mo...

GetHuman-castodaa's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman-castodaa's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-castodaa will want to follow the link below to head to their help center. We will check on GetHuman-castodaa later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-castodaa may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-castodaa's own words
Hi there, **I had an alternative account which is hacked ( an Algerian guy ) in this month. I already get back this account ( changed the password, the added phone number, the e-mail account password ), but the account locked because the facebook want a proof - the account is mine - , what is a good thing, but only option in this case to confirm on an other computer this account.**The prolem is bot machine which is on the list is not mine, I think both ( a phone and a PC ) is used by the hacker. **How can I get back this account in this case? If is there anything I can do, please send the information about it for me.**Thank you,*Best Regards*Gergely K*llai aka Akro Nomus
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Customer service issue
Reported by GetHuman-castodaa
Aug 23rd, 2018 - 4 mons ago
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GetHuman-castodaa started working on this issue
Aug 23rd 7:14pm
GetHuman-castodaa shared this issue with others over email
Aug 23rd 7:16pm
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Aug 23rd 7:17pm
GetHuman-castodaa shared this issue with others over email
Aug 23rd 7:17pm