I lost my phone * weeks ago now. I bought a new phone with the same number but couldnt...

GetHuman-susantue's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-susantue's own words
I lost my phone * weeks ago now. I bought a new phone with the same number but couldnt remember my facebook password. I sent fb all the photo ID to recover my account and get a new code to change my password which i did however the message recieved after the code was that an sms would be sent to my shortly which i have not recieved. I have sent over ** emails explaining this to facebook they have verofies that they have ky correct phone number yet * weeks now no sms is being delivered to my phone. When i hit send code again it keeps saying you have requested too many sms codes try again later facebook has not responded to my last ** emails
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Facebook

Customer service issue
Reported by GetHuman-susantue
Aug 23rd, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 114289 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-susantue started working on this issue
Aug 23rd 7:01pm
GetHuman-susantue indicated the issue is not fixed yet.
Aug 23rd 7:01pm
GetHuman-susantue indicated the issue is not fixed yet.
Aug 24th 6:10am
GetHuman-susantue indicated the issue is not fixed yet.
Aug 24th 2:34pm
GetHuman-susantue indicated the issue is not fixed yet.
Aug 24th 10:43pm