John Flas has hacked my computer, iPod, Apple ID account and other accounts including F...

GetHuman-hholtzer's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hholtzer's own words
John Flas has hacked my computer, iPod, Apple ID account and other accounts including Facebook. He has been logging on from a device in New York. I live elsewhere. He is connected to a person named Anthony Hologunis who is harassing and threatening me and my boyfriend. They know where I live and I feel very unsafe. I called Apple and they can not help. I called the police and they said they can not help.
GetHuman-hholtzer did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-hholtzer
Aug 23rd, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 114229 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-hholtzer started working on this issue
Aug 23rd 5:55pm
GetHuman-hholtzer indicated the issue is not fixed yet.
Aug 23rd 7:18pm
GetHuman-hholtzer indicated the issue is not fixed yet.
Aug 23rd 7:19pm