I have * FB accounts both with the same email address of *****@***.com. one user name...

GetHuman-bkylyn's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-bkylyn's own words
I have * FB accounts both with the same email address of *****@***.com. one user name is rebecca*kunkle*ocel the other is Lepeka Lina. After changing password for Rebecca account I can no longer access my Lepeka account (my main one) it says I'm using an old password, did I get hacked? I've tried getting the * digit code to reset password but it will not send me one via text or email. How do I get my Lepeka Lina acct back. Thank you.
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Customer service issue
Reported by GetHuman-bkylyn
Aug 23rd, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 114152 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-bkylyn started working on this issue
Aug 23rd 4:40pm
GetHuman-bkylyn indicated the issue is not fixed yet.
Aug 24th 8:31pm
GetHuman-bkylyn indicated the issue is not fixed yet.
Aug 25th 2:44am
GetHuman-bkylyn indicated the issue is not fixed yet.
Aug 25th 2:46am
GetHuman-bkylyn indicated the issue is not fixed yet.
Aug 25th 2:47am
GetHuman-bkylyn indicated the issue is not fixed yet.
Aug 25th 2:47am