My galaxy s* touch screen went out I purchased a new galaxy s* and cant remember passwo...

GetHuman1027667's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1027667's own words
My galaxy s* touch screen went out I purchased a new galaxy s* and cant remember password to my gmail to sign in with Google and number associated with gmail I haven't had in a year and I cant access my Facebook account now either so I started to create a new one and seen my Facebook account still active I need to access that account because I have all my market place business info there and it's really causing me a lot of grief please help me recover my old account it is ver important..*Thankyou George Louis Santiago.
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Facebook

Customer service issue
Reported by GetHuman1027667
Aug 23rd, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 114103 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1027667 started working on this issue
Aug 23rd 3:47pm
GetHuman1027667 shared this issue with friends on Facebook
Aug 23rd 3:47pm
GetHuman1027667 indicated the issue is not fixed yet.
Aug 23rd 4:56pm
GetHuman1027667 indicated the issue is not fixed yet.
Aug 24th 6:08pm
GetHuman1027667 indicated the issue is not fixed yet.
Aug 24th 6:09pm
GetHuman1027667 indicated the issue is not fixed yet.
Aug 24th 10:47pm
GetHuman1027667 indicated the issue is not fixed yet.
Aug 28th 9:52pm
GetHuman1027667 indicated the issue is not fixed yet.
Aug 28th 9:54pm