Login to Facebook, says I need! O change passwords, and "get started" on Upgrading my s...

GetHuman-kbrownsc's customer service issue with Facebook from August 2018

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The issue in GetHuman-kbrownsc's own words
Login to Facebook, says I need! O change passwords, and "get started" on Upgrading my security settings.. so u have gone through this a good **-** times and repeatedly changed my password I have gone through the checking posts and comments ect. As soon as it's COMPLETED.. it says Lost Connection! I have wifi here and I am using the wifi phone in the other room. No one's lost a connection but the fb update is just clearly malfunctioning. *Account Katherine Brown*A*****@***.com although I no longer use this Yahoo account it's very old and I have since made multiple gmail accounts.
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Customer service issue
Reported by GetHuman-kbrownsc
Aug 23rd, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
Similar issue to 114087 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kbrownsc started working on this issue
Aug 23rd 3:38pm