I couldn't retrieve my account back when i try to log in in my new phone because i lost...

GetHuman-hatneiki's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-hatneiki's own words
I couldn't retrieve my account back when i try to log in in my new phone because i lost the other phone which start up my facebook. And it always need a verification code which was sent to the other number which i sont have access to it anymore.*Please help me i need my account back
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Customer service issue
Reported by GetHuman-hatneiki
Aug 22nd, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 112442 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-hatneiki started working on this issue
Aug 22nd 7:48am
GetHuman-hatneiki indicated the issue is not fixed yet.
Aug 22nd 10:25am
GetHuman-hatneiki indicated the issue is not fixed yet.
Aug 22nd 10:25am