On August **, ****, my nephew David Bevans account was hacked and he can not access it...
GetHuman1022074's customer service issue with Facebook from August 2018
Help with my Facebook issue
First: share to improve GetHuman1022074's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1022074's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1022074 will want to follow the link below to head to their help center. We will check on GetHuman1022074 later to make sure it's all set or try to help escalate.
On August **, ****, my nephew David Bevans account was hacked and he can not access it anymore ? The person that*hacked the account sent a text through messenger. My nephew*googled looking for a number for facebook, facebook help and this number came up ****-***-****. *the person that answered said they were a facebook tech person, when he told them what was happening they said he needed to go to walgreens and get a $***. gift card,*My nephew did get the gift card and was told to go to the parking lot to give them the information, so they could block this person and that the person was sending out ** pictures of my nephew, he was told he was naked and they were sending it to his friend Randy. they also knew his location and what type of phone he had. His friend Randy did get a picture. Then they went on to say that the person, they were specific calling the hacker a she, had invested over$**,***. in software and that they needed him to go back to walgreens and get $***. more for them to stop her from sending the pictures. He told them he was going to the police, which he did and filed a report giving the numbers and text messages to the police.* The password has been changed, the profile picture is my nephew, his wife and a friend but they changed the email too ? He is so upset because his pictures of his dad are on there and his father past away. Because they changed the password and email he can not contact you for help. Additionally, he was disconnected when on the phone with the facebook tech and he google for the number and other *** number came up and the same people answered. Hoping you can help him, before he takes other measures. *Thank you so much for your help,*his number is ***-***-**** and *his email is below.
GetHuman1022074 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1022074 fixed the problem
We are waiting for GetHuman1022074 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.