On August **, ****, my nephew David Bevans account was hacked and he can not access it...

GetHuman1022074's customer service issue with Facebook from August 2018

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The issue in GetHuman1022074's own words
On August **, ****, my nephew David Bevans account was hacked and he can not access it anymore ? The person that*hacked the account sent a text through messenger. My nephew*googled looking for a number for facebook, facebook help and this number came up ****-***-****. *the person that answered said they were a facebook tech person, when he told them what was happening they said he needed to go to walgreens and get a $***. gift card,*My nephew did get the gift card and was told to go to the parking lot to give them the information, so they could block this person and that the person was sending out ** pictures of my nephew, he was told he was naked and they were sending it to his friend Randy. they also knew his location and what type of phone he had. His friend Randy did get a picture. Then they went on to say that the person, they were specific calling the hacker a she, had invested over$**,***. in software and that they needed him to go back to walgreens and get $***. more for them to stop her from sending the pictures. He told them he was going to the police, which he did and filed a report giving the numbers and text messages to the police.* The password has been changed, the profile picture is my nephew, his wife and a friend but they changed the email too ? He is so upset because his pictures of his dad are on there and his father past away. Because they changed the password and email he can not contact you for help. Additionally, he was disconnected when on the phone with the facebook tech and he google for the number and other *** number came up and the same people answered. Hoping you can help him, before he takes other measures. *Thank you so much for your help,*his number is ***-***-**** and *his email is below.
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Facebook

Customer service issue
Reported by GetHuman1022074
Aug 22nd, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 112430 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1022074 started working on this issue
Aug 22nd 7:30am